Support

SupportWe provide a variety of standard as well as customized annual support and maintenance subscription plans depending on needs and requirements. This is a simple and great way to reduce risk and protect Shibboleth SAML SSO infrastructure investments.

Annual Support Subscription Plans

Bronze
Call Us
Email Support
3 business days*
Troubleshooting
Software Updates
SLA Credits
 
 
 
 
 
 
 
 
 
 
 
 
Silver
Call Us
Email Support
1 business day*
Troubleshooting
Software Updates
SLA Credits
Phone Support
Webex Support
Integrate upto 3 App instances
Metadata management
Attribute policy management
Federation participation management
Heartbleed bug-fix
Review configs
Assigned technical lead
 
 
 
Gold
Call Us
Email Support
6 hours*
Troubleshooting
Software Updates
SLA Credits
Phone Support
Webex Support
Integrate upto 10 App instances
Metadata management
Attribute policy management
Federation participation management
Heartbleed bug-fix
Review configs
Assigned technical lead
Assigned business lead
Software Upgrades
 
Platinum
Call Us
Email Support
24X7*
Troubleshooting
Software Updates
SLA Credits
Phone Support
Webex Support
Integrate upto 20 App instances
Metadata management
Attribute policy management
Federation participation management
Heartbleed bug-fix
Review configs
Assigned technical lead
Assigned business lead
Software Upgrades